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What You Need to Know Before You Join

Your access to 111fb — including deposits via bKash, Nagad, and Rocket — depends on your local law and whether your region is eligible. We keep these terms clear so you know exactly where you stand before you open an account.

Jurisdiction-dependent accessbKash, Nagad, Rocket account rulesUser rights and account eligibilityBangladesh-applicable legal terms
111fb What You Need to Know Before You Join
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We handle your account data with the same discipline we apply to payment verification. Here is what that means in practice: what we store, how cookies work on this site, how we keep your account secure, and how you can request changes or deletions.

Data Retention

We retain account data — including transaction records linked to bKash, Nagad, and Rocket — for as long as your account is active and for a period after closure as required by applicable rules.

Cookie Use

We use session cookies to keep you logged in across mobile browser tabs and functional cookies to remember your preferred wallet. No third-party ad-tracking cookies are set without your consent.

Account Security

Your account is protected by OTP verification on login and any wallet-linking step. If you suspect unauthorised access, freeze your account immediately from settings and contact support.

Request Changes

To request a data correction, account closure, or a copy of your stored data, send a written request via email with your registered mobile number. We process these within a reasonable period.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Questions

If you have a specific question about your legal standing, account eligibility, or how a term applies to your situation in Bangladesh, our support team can point you to the right section or escalate to a compliance review. Reach out before you transact if you are unsure — it saves time for everyone.

Live Chat Open the chat widget from any page. Describe your legal or eligibility query and our team will respond directly, usually during active support hours.
Email Support Write to us with your account reference and the specific term you need clarified. We respond to legal and compliance queries with a written record you can keep.
Account Help For wallet-linked queries — such as a bKash or Nagad account flagged during verification — raise a ticket through your account dashboard under Account Help.

Common Questions About Our Legal Terms

These questions cover what our users most often ask when they land on this page — eligibility, data rights, wallet rules, and how to act if something looks wrong with their account.

Access depends on your local law and whether your specific region is eligible. We recommend checking applicable legislation in your area before opening an account or making any deposit.

Yes. All transactions made through bKash, Nagad, and Rocket fall under our payment terms. Wallet use is permitted only in eligible regions and only after your account passes our standard verification step.

Accounts registered from regions where access is not permitted may be suspended. Any pending balance is held pending a compliance review. Contact support with your account reference to begin that process.

Send a written request to our support email with your registered mobile number and account reference. We will confirm receipt and process your request within a reasonable timeframe under applicable rules.

We post an update notice on this page and, where possible, send an alert to your registered contact. Continuing to use the platform after a change is treated as acceptance of the updated terms.

Yes. Submit a closure and deletion request via email or through your account dashboard. Some transaction records may be retained for the period required by applicable financial rules even after closure.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.